Frequently Asked Questions
We have compiled the following list of questions to provide immediate answers to some of the most common questions we receive. If you have a question that's not answered here, please send us a message.
Pricing and Payments
Discounts are provided for licenses purchase in 3, 6 and 12 month blocks. These payment options are available in our billing system. If you already pay month-to-month, please log into the support panel and open a ticket indicating which servers you would like chaged to long-term billing and what terms you would like.
We accept PayPal, major credit cards and checks drawn on North American banks. We occasionally authorize wire payments for large international customers. Please be aware that if you pay by wire transfer, you will be responsible for all wire transfer fees.
In general, we do not provide volume discounts. However, if you would like to use SendFaster as part of a product or service (CDN, web hosting, etc), please send us a message to find out about our reseller program.
SendFaster TCP Demo
SendFaster makes free demonstration licenses available to qualified customers. Your demo license will be time restricted and revert back to default TCP at the end of the trial period. If a reseller or consultant has installed a SendFaster demo which expired, please send us a message for licensing options.
SendFaster PACH Demo
SendFaster will PACH your images and videos for free. Just visit our PACH demo page to upload your files.
My PACH Demo Files are Watermarked
We want you to see that PACH works on your files, but we'd also like you to buy our service, so we place a semi-transparent watermark on free demo files and restrict the file size to about 30MB. Paid PACH accounts have no watermark and no file size limits. If you specific concerns about PACH for you application, please send us a message for non-watermarked demos.